To resolve this problem, create an EnabledProtocols DWORD value on the client
computer. To do this, follow these steps:

  1. In Registry Editor, locate the following subkey:
    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows
    NT\Printers\
  2. Right-click Printers, point to New, and then click DWORD.
  3. Type EnabledProtocols.
  4. Rigkt-click EnabledProtocols.
  5. In the Value databox, type 6.
  6. Close Registry Editor.
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